Complaints Handling Procedures
Lochroe recognise its responsibilities under the Consumer Credit Act 1974 and to this end have developed a procedure for the handling of any expression of dissatisfaction about Lochroe’s provision of, or failure to provide, a financial service.
Lochroe's Complaints Handling Procedure can be downloaded in PDF format. Please click on the PDF on the right.
If you have any queries relating to our procedures, please do not hesitate to contact us.